A surge in scam text messages claiming recipients have unpaid tolls is sweeping across the country, targeting drivers who use electronic toll systems like EZ Pass. The phishing scheme is designed to trick unsuspecting users into clicking malicious links and providing personal or payment information.
Scammers Impersonate EZ Pass and State Toll Agencies
Thousands of people have reported receiving messages that appear to come from EZ Pass or local toll authorities. The texts usually read something like, "EZ Pass Alert: You have an unpaid toll balance. Pay now to avoid late fees," followed by a suspicious link.
The scam has become so widespread that multiple transportation departments and state agencies, including those in New York, New Jersey, and Pennsylvania, have issued public warnings urging residents not to click on links in unsolicited messages.
No Toll Agencies Send Payment Requests via Text
Authorities emphasize that legitimate toll services do not send text messages demanding payment. Most official notifications are sent through postal mail or secured email channels linked to the user's official EZ Pass account.
“This is a classic phishing attempt,” said Jennifer Clarke, a cybersecurity analyst with SafeNet Solutions. “The scammers use fear—like threats of fines or legal action—to get people to act quickly and hand over sensitive data without thinking.”
How the Scam Works
Once a user clicks the link in the text, they are typically taken to a fake website that looks nearly identical to an official toll payment portal. The site may ask for vehicle information, credit card numbers, or even Social Security numbers, which are then used for identity theft or fraudulent purchases.
What to Do if You Receive the Text
Officials advise the public to:
- Delete the message immediately. Do not click on any links.
- Check your actual toll account by visiting the official EZ Pass or state toll agency website directly.
- Report the scam to the Federal Trade Commission (FTC) and your local state consumer protection office.
The Federal Communications Commission (FCC) also recommends forwarding scam texts to 7726 (SPAM) to help carriers block these numbers.
Spike in Toll Scam Reports in 2025
The Better Business Bureau has tracked a noticeable increase in toll-related scam complaints since the beginning of the year, likely due to the rise in digital tolling systems and a growing reliance on mobile notifications.
With the scam spreading rapidly, experts are calling for more public awareness campaigns and better digital protections from toll agencies.