London, UK – On February 24, 2025, Virgin Media experienced a significant service disruption, leaving thousands of customers across the UK without internet access. The outage began around 9:50 a.m. GMT, with users reporting difficulties primarily with landline internet and TV streaming services. By 5:00 p.m. GMT, Virgin Media announced that services had been "fully restored for all customers."
Timeline of the Outage
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9:50 a.m. GMT: Initial reports of connectivity issues surfaced, with users unable to access the internet or streaming services.
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11:00 a.m. GMT: Reports peaked, with nearly 10,000 users logging complaints on Downdetector.
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11:45 a.m. GMT: Virgin Media acknowledged the issue, stating they were "aware that some customers are experiencing intermittent issues with their services" and were "working to fix this as a priority."
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5:00 p.m. GMT: The company confirmed that services had been "fully restored for all customers."
Customer Reactions
During the outage, customers took to social media to express their frustrations. Many reported disruptions to their work and daily routines, highlighting the reliance on stable internet connections.
Company Response and Compensation
Virgin Media has apologized for the inconvenience caused and assured customers that measures are being taken to prevent future occurrences. According to their Automatic Compensation Scheme, customers may be eligible for £9.76 credit per day if the service loss exceeds 48 hours. Affected users are advised to register their issues through the Virgin Media website or contact customer service directly.
Checking Service Status
Customers can monitor the status of their broadband, TV, and landline services by visiting the page. This tool provides real-time updates and information on any ongoing issues in specific areas.
While the recent outage has been resolved, Virgin Media encourages customers to reach out if they continue to experience connectivity problems. The company remains committed to providing reliable service and addressing any concerns promptly.