His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, and Ruler of Dubai, has honored the winners of the 'Zero Bureaucracy Award', a prestigious initiative aimed at reducing bureaucratic procedures across government departments.
Recognizing Government Excellence
The Zero Bureaucracy Award was launched to encourage government entities to streamline processes, eliminate unnecessary paperwork, and improve efficiency in service delivery. This initiative aligns with Sheikh Mohammed’s vision of a faster, more agile, and citizen-friendly government that prioritizes innovation and customer satisfaction.
During the award ceremony, Sheikh Mohammed praised the winning departments for their exceptional contributions to making government services smoother, more efficient, and more accessible for residents and businesses.
"Our goal is a government that works seamlessly for the people. Less bureaucracy means more efficiency, better services, and a stronger economy. We celebrate the teams that have successfully eliminated obstacles and simplified government processes," said Sheikh Mohammed.
Key Departments Recognized
Several government entities received the Zero Bureaucracy Award for their efforts in simplifying procedures, reducing paperwork, and leveraging digital solutions. Some of the winning initiatives include:
- Dubai Land Department (DLD) – Implemented digital property transactions, reducing processing time by 60%.
- Dubai Electricity and Water Authority (DEWA) – Eliminated physical paperwork for customer applications, making services available entirely online.
- Federal Authority for Identity and Citizenship (ICP) – Streamlined visa and residency services, reducing the time required for processing applications.
- Dubai Health Authority (DHA) – Introduced AI-driven patient registration systems, cutting wait times in hospitals and clinics.
Impact of the Initiative
The Zero Bureaucracy Award has led to significant reductions in waiting times, faster service delivery, and improved user experiences. The initiative has also encouraged the adoption of AI, automation, and digital transformation in various sectors, ensuring that UAE remains at the forefront of government innovation and efficiency.
Future Plans for Bureaucracy-Free Governance
Sheikh Mohammed reaffirmed the government’s commitment to further simplify and digitize services, ensuring that bureaucracy does not hinder economic growth or quality of life in the UAE. He has directed all government departments to continue identifying and eliminating redundant processes in the coming years.
"The future belongs to governments that serve their people without unnecessary hurdles. Our journey towards a fully smart and efficient government continues," he added.
The Zero Bureaucracy Award will be an annual recognition, encouraging government entities to consistently find new ways to enhance services, improve efficiency, and prioritize customer experience.