In a groundbreaking achievement, Dubai has set a new world record by achieving the lowest electricity Customer Minutes Lost (CML) at just 0.94 minutes per year. This milestone cements the emirate’s position as a global leader in energy infrastructure and resilience.
What is Customer Minutes Lost (CML)?
Customer Minutes Lost (CML) is a key performance metric used to measure power reliability. It calculates the average duration of electricity outages experienced by consumers annually. A lower CML indicates a more efficient and stable power supply system.
Dubai’s Commitment to a Reliable Energy Future
Dubai Electricity and Water Authority (DEWA) has been at the forefront of infrastructure innovation, implementing cutting-edge technology, AI-driven power grid management, and proactive maintenance strategies to minimize power disruptions. The achievement of 0.94 CML minutes surpasses global benchmarks, outperforming major cities such as:
- New York (12 minutes CML)
- London (16 minutes CML)
- Tokyo (4.5 minutes CML)
According to Saeed Mohammed Al Tayer, CEO of DEWA, this milestone reflects Dubai’s long-term vision of achieving 100% energy reliability through investment in smart grids, automation, and predictive maintenance.
Key Factors Behind This Achievement
- Smart Grid Technology – AI-powered automation and predictive maintenance help detect and resolve faults before they cause disruptions.
- Diversified Energy Sources – Dubai’s commitment to renewables, including the Mohammed bin Rashid Al Maktoum Solar Park, reduces dependency on a single energy source, ensuring continuous supply.
- 24/7 Monitoring & Rapid Response – DEWA’s central control system continuously monitors electricity flow, allowing for real-time adjustments and immediate response to potential faults.
- Underground Power Infrastructure – Unlike traditional overhead power lines, Dubai has invested in underground networks, which are more resilient to extreme weather conditions and natural disasters.
Global Implications & Future Goals
Dubai’s achievement sets a precedent for cities worldwide looking to enhance energy efficiency, minimize blackouts, and invest in smart electricity networks. The city aims to further reduce CML to near zero within the next decade by integrating AI, IoT (Internet of Things), and blockchain technology into its power grid.
This milestone aligns with Dubai’s Clean Energy Strategy 2050, which aims to transform the emirate into a global energy innovation hub by ensuring 75% of its energy mix comes from renewable sources by 2050.