On Saturday, February 8, 2025, du, one of the UAE’s top telecom providers, faced a major disruption in its home internet services, leaving thousands of customers without connectivity. The outage, which began around midday, quickly gained traction as frustrated users reported widespread issues. According to data from Downdetector outage reports surged past 7,600 by 12:17 PM.
Residents in areas like Dubai Marina and Damac Hills 2 were among those hit the hardest, experiencing complete service blackouts. Many subscribers found themselves unable to stream, browse, or access essential online services. To add to the frustration, attempts to contact du’s customer support via 155 were unsuccessful during the peak of the outage.
Acknowledging the problem, du confirmed that a technical issue had affected its broadband services in several locations. Their technical team worked swiftly to diagnose and fix the disruption. By 1:22 PM, du announced that services had been restored to normal. The company also extended its appreciation to customers for their patience during the downtime.
This incident serves as a reminder of how crucial reliable internet access is in today’s digital world. It also highlights the challenges telecom providers face in maintaining seamless connectivity for their users.